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FAQ
Frequently Asked Questions
Answers to common questions about MessePilot, beta access, privacy, files, booths and support.
Getting Started
General
What is MessePilot?
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What is MessePilot and what can I do with it?
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Who is MessePilot for?
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What can I capture at a fair?
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Who is MessePilot for?
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Is MessePilot free?
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Account & Settings
Account & Sign-in
Do I need an account?
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I cannot sign in. What should I check first?
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Can I use MessePilot on multiple devices?
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What happens if I use Sign in with Apple and hide my email address?
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Why can my access be restricted?
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Do I need an account?
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How can I delete my account?
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Profile & Business Data
How do I update my profile and business data?
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What is the personal profile used for?
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Fair Planning
Fair Planning
What does fair relevance mean?
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Can trade fair data change over time?
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Trade Fair Data
Which trade fair data should I capture first?
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Is MessePilot responsible for content on linked websites?
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Which fairs are included?
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Is MessePilot officially affiliated with listed trade fairs?
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Can I report incorrect fair information?
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What is a fair data region?
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What happens when I receive a data update notification?
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Data Quality & Sources
Are the fair details official?
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How current is the data?
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Which sources does MessePilot use for fair data?
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How often is fair data updated?
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Booths & Follow-up
Booths
How should I organize booth information?
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What can I store inside a booth?
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What are audio recordings and transcripts?
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What is a booth?
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Booth Contacts
What is the best way to track booth contacts?
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What is a booth contact?
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Are booth contacts the same as my phone contacts?
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Can I export booth contacts to my phone contacts?
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Notes & Tasks
How should notes and tasks be structured after a fair?
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Files & Storage
Media & Attachments
How should media and attachments be managed?
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Are my files stored on MessePilot servers?
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Can I add third-party brochures, logos or images?
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What happens if I delete an attachment?
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What happens if a file is missing on my device?
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iCloud & Local Storage
Do I need iCloud?
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Can MessePilot guarantee that iCloud files are always available immediately?
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How do saved data and offline use work?
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Documents & Media
What are documents and media?
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Privacy & Data
Privacy & Data
How is privacy-related data handled?
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Does MessePilot sell user data?
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Does MessePilot use user data for advertising?
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Who can see my personal planning data?
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What is the difference between app data and personal data?
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Can deleted data be restored?
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Is MessePilot responsible for content users store or process in the app?
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Where can I find the privacy policy?
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What happens to private app data on the website?
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What happens to private data?
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Does MessePilot sell user data or use it for advertising?
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Where can I find the privacy policy?
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Costs & Advertising
Is MessePilot free?
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Will MessePilot show advertising?
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Languages, Beta & Support
Languages
Is MessePilot available in multiple languages?
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Which languages are supported?
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Beta & Feedback
How can I share beta feedback effectively?
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Is MessePilot still in beta?
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How can I request beta access?
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Is beta access guaranteed?
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Can I share screenshots, TestFlight links or unpublished features?
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Is MessePilot still in beta?
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How do I get beta access or support?
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Support
When should I contact support?
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How can trade fair organizers or partners contact MessePilot?
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What should I include in a support request?
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Is support available in all languages?
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How do I report missing or incorrect fairs?
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How can organizers or partners contact MessePilot?
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Is support available in all languages?
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Platforms
Which platforms are supported?
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Troubleshooting
Why is another language shown?
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